Frequently Asked Questions

Voatz Mobile App

GETTING STARTED

You should have received an introductory email with the subject line “2020 Venezuela National Plebiscite” from “Voatz Team” (sender email address: [email protected]). It was sent to the email address you completed the pre-registration process with.

  • Instructions for downloading the Voatz app
  • Your unique Voatz Voter ID

Search for “Voatz” in your phone’s app store, or:

  • Download the Android app here
  • Download the iOS app here

CREATING AN ACCOUNT

Our voter guide provides step-by-step instructions to help you download the Voatz app and create an account. Help is also available in the app by tapping the Help button in the top right corner of most screens.

If you previously created an account in the Voatz app, you must use the same email address you used at that time. If this email address is no longer available to you, contact the Voatz help desk for assistance. Be sure to include your full name, the email address you previously used, and new email address you would like to use.

An SMS (text) notification will temporarily display at the top of your screen, but if you miss it, you can still retrieve it:

  • For iPhones: Switch to your Messages app and locate the 6-digit code, then return to the Voatz app to enter it.
  • For Android phones: You’ll need to keep Voatz running in the background while retrieving your 6-digit code. To do this, use the bottom navigation buttons on your phone to switch between Voatz and your text messaging app.

Please tap the request new code button to receive a new SMS registration code. It may take a few minutes to receive it, and when you do, check to make sure you enter all 6 digits correctly. Then you’ll be able to tap the Next button to continue creating an account.

Please tap the request new code button to receive a new SMS registration code. It may take a few minutes to receive it, and when you do, check to make sure you enter all 6 digits correctly. Then you’ll be able to tap the Next button to continue creating an account.

  • Make sure you’ve entered 8 digits
  • Make sure your PIN does not contain three sequential numbers (e.g. 123) or three repeating numbers (e.g. 111)
  • Examples of an acceptable PIN: 19651965 or 12457812
  • Examples of an acceptable PIN: 19651965 or 12457812

CREDENTIALING

First, double check your Voter ID to make sure you entered it correctly. It might be helpful to write it down or view it on a different device. Please also be careful to distinguish between the number “0” and the letter “O”.

After entering your Voter ID, you should be verified immediately. If you see a “pending” status, you may have entered your Voter ID incorrectly. Contact the Voatz help desk for assistance. Be sure to include your full name, mobile number and the email address you used to create an account with Voatz.

First, double check your Voter ID to make sure you entered it correctly. It might be helpful to write it down or view it on a different device. Please also be careful to distinguish between the number “0” and the letter “O”.

First, double check your Voter ID to make sure you entered it correctly. It might be helpful to write it down or view it on a different device. Please also be careful to distinguish between the number “0” and the letter “O”.

First, double check your Voter ID to make sure you entered it correctly. It might be helpful to write it down or view it on a different device. Please also be careful to distinguish between the number “0” and the letter “O”.

First, double check your Voter ID to make sure you entered it correctly. It might be helpful to write it down or view it on a different device. Please also be careful to distinguish between the number “0” and the letter “O”.

VOTING

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

If you don’t see a red circle next to Elections , tap the “refresh” icon (a circular arrow icon) located to the right of your name on the home screen. A red circle should appear next to Elections , and you can tap to view your ballot and vote.

If you still don’t see a red circle next to Elections , contact the Voatz help desk for assistance.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

Your ballot receipt is sent to the email address you entered when you created an account. The email subject line is “Your Official Ballot Receipt” (sender email address: [email protected]). If you haven’t received the email, please check your spam, junk, and/or trash folder to make sure it didn’t end up there.

If you’re not sure what email address you used to create an account, go to the Voatz app home screen and tap Verifications , then tap Device . Press and hold the box to view the email address associated with your account.

ACCESSIBILITY

Voatz accessibility features enable voters with visual, auditory and/or dexterity impairment to vote securely and independently from their smartphones. VoiceOver (iOS) and TalkBack (Android) screenreaders and Voice Control (iOS) are two of the many assistive capabilities available in the app.

Watch the following video to learn more about how Voatz VoiceOver/TalkBack features work:



Watch the following video to learn more about how the Voatz Voice Control features work:



Voatz Web App

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

When your ballot is available, you will see a red circle next to Elections on the home screen. Tap on Elections to view your ballot and vote.

General Information

ADDITIONAL HELP

Please contact your Elections Office for any questions regarding:

  • If you are eligible and applied absentee to vote mobile, but have not received your invitation
  • Your voter pre-registration record

  • If you are eligible and applied absentee to vote mobile, but have not received your invitation
  • If you are eligible and applied absentee to vote mobile, but have not received your invitation
  • Your voter pre-registration record

Contact the help desk at [email protected]. To expedite the process, please have the following information ready:

  • Your name and mobile number
  • Your phone model (e.g. iPhone 10 or Moto G6)
  • A brief description of what you’re trying to do (e.g. install Voatz, create an account, access your ballot, vote) and any error message you might have received

ABOUT THIS ELECTION